Device Recovery

Move your BrightID to a new phone, or use an extra phone as a backup

You can move your BrightID from one phone to another as long as you still have access to the old phone that has your fully functioning BrightID. This feature also allows the multi-device backup of your BrightID so that if you lose one, you still have your BrightID in another phone.

Make sure BrightID on your old phone is up-to-date

Moving or recovering your BrightID to a new phone

Step 1. Install the BrightID app on your new phone. After successfully installing, open the BrightID app and select the "Device Recovery" option - previously the button was labeled as "Import".

Select "Device Recovery" option

Step 2. After the QR Code appears on the new phone, note the following info:

Primary/Secondary device

If you are just concerned with completely moving your BrightID to the new phone, select the "set as primary device" option above the QR code before you scan the code. Then your old phone BrightID is secondary. If you want your new device to be a backup or secondary, leave the option unchecked. Then your old phone BrightID remains primary.

Step 3. launch BrightID on your old phone. Select 'Scan a code' and scan the QR Code shown on your new phone.

Step 4. On your old phone, confirm that you want to export your BrightID to new phone. Then add the name of new phone. E.g., "Main"

Step 5. The app on your old phone will start adding your new phone and upload your data to the new phone. The process will take about 15-30 seconds.

Step 6. Once the process is done, your old phone will open the 'Devices' page and show the new phone successfully added to the list of devices.

Step 7. Have a look at your new phone. Wait for the app on your new phone to download your BrightID data. Once the process is finished, the app will open the home screen and you are done.

Manage the list of Devices

To access the information on the list of devices with a copy of your BrightID, you can go to the side menu on your home screen in either phones and select 'Devices.' You can manually re-sync the data from your primary device to your secondary devices on this screen. You can also remove the devices you no longer want.

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